SWISH · Legal

Returns & refunds

Last updated: 28 October 2026

Not for you? No problem. This page explains how returns work at SWISH.

30 days to return

You have 30 days after you receive your order to return it.

What can be returned

SWISH BRUSH: unused, complete and in its original packaging.
SWISH PASTE, SWISH STRIPS, SWISH GO, brush heads and floss tips: only unopened and with the seal intact. For hygiene reasons we cannot take these back once opened.

Faulty or wrong item? That is always on us. See "Damaged, faulty or wrong item" below.

How to return

Email support@swishteeth.com with your order number and what you want to return.
We reply with the return address and instructions.
Send the package within 14 days after you told us. Keep your proof of postage.

Packages sent back without contacting us first cannot be accepted. Return shipping costs are for you, unless the item is faulty or we sent the wrong item.

Refunds

Once we have received and checked your return, we let you know by email. Approved refunds go back to your original payment method within 14 days. If you return your whole order within 14 days of receiving it, we also refund the standard shipping cost you paid. Your bank may need a few extra days to process it.

Damaged, faulty or wrong item

Please check your order when it arrives. If something is damaged, faulty or not what you ordered, email us with your order number and a photo. We send a replacement or refund you, at no cost. You also keep the legal warranty rights that apply where you live.

Refill plan

You can cancel the refill plan at any time; the cancellation applies to the next box that has not yet been shipped. A box that has already been shipped can be returned under the rules above.